Systems that keep working, wherever you are
Remote monitoring, preventive maintenance and prioritised technical support — structured around your vessel or residence, not around our convenience.
The project ends. The relationship doesn't.
Every system we install or integrate is designed to run reliably for years. But reliability is not passive — it requires visibility, regular care and a team that responds when something needs attention. That is what our service and support plans provide.
Whether your vessel is in Palma, transiting the Eastern Mediterranean or wintering in a northern shipyard, our cloud-based monitoring platform keeps us connected to your systems around the clock — and gives your crew a direct line to our engineers when they need it.
24/7
Remote monitoring
Cloud
Platform visibility
Priority
Dedicated response
Med-wide
Service coverage
Core services
What every care plan includes
Continuous Monitoring
Round-the-clock visibility across your AV, IT and network infrastructure. Automated alerts reach our team the moment a deviation is detected — before it becomes an issue for those on board.
Preventive Maintenance
Scheduled health checks and system reviews that keep your infrastructure in optimal condition. Proactive care means fewer reactive callouts and a longer service life for your equipment.
Remote Technical Support
Most issues can be diagnosed and resolved without a technician on board. Our engineers connect remotely, work through the problem and confirm resolution — minimising disruption to the vessel or residence.
Performance Reporting
Regular reports on system health, network performance and any alerts or interventions. A clear record that keeps your captain, ETO or estate manager fully informed.
Crew & Staff Access
Your designated technical contact receives direct alert notifications and has a clear escalation path to our team. No switchboards, no queues — a named engineer who knows your systems.
Onsite Interventions
When a remote resolution is not possible, we schedule an onsite visit at the earliest opportunity. Priority plan holders receive accelerated scheduling — particularly valuable during the summer season.
Plans
Structured around how much support you need
All plans include the HALO remote monitoring platform and preventive maintenance. The difference lies in the level of dedicated support hours, response priority and reporting frequency.
Platform access
Monitoring
For vessels and residences with their own technical resource on board or on site. Full platform visibility with alert routing to your team, and access to HALO support on request.
- 24/7 cloud monitoring
- Alerts to your technical contact
- Optional status reports
- Ad-hoc HALO support available
Entry support
Essential
A predictable monthly support allocation for smaller installations or vessels that need a reliable but lightweight touchpoint with our engineers.
- Everything in Monitoring
- Monthly support hours included
- Standard response priority
- Preventive maintenance visits
Balanced care
Standard
A solid choice for vessels managing more complex or multi-zone AV/IT environments. More support hours, faster response and monthly performance reports.
- Everything in Essential
- Increased support allocation
- Priority response
- Monthly performance reports
Full coverage
Professional
Recommended for larger vessels, mission-critical systems or estates where downtime is simply not an option. Our highest level of proactive care and fastest response.
- Everything in Standard
- Highest support allocation
- Fastest response commitment
- Quarterly optimisation review
All plans are structured as annual agreements with a monthly support component. Contact us for a tailored proposal based on your vessel's systems and schedule.
Getting started
From first contact to full coverage
Systems Assessment
We visit the vessel or residence, document what's installed, how it's networked and where the monitoring agents need to be placed. Nothing is assumed.
Platform Onboarding
Your devices are connected to the HALO remote monitoring platform. Alert rules, notification routing and reporting schedules are configured to your requirements.
Testing & Handover
We verify every alert path, run a full connectivity check and conduct a handover session with your captain, ETO or technical manager.
Ongoing Support
From this point forward, your systems are under active watch. Scheduled maintenance, remote support and reporting run to the agreed calendar.
Why HALO
The same team that built it supports it
Support is not a separate department at HALO — it is the same engineers who designed and commissioned your systems. They know the rack layout, the programming logic, the way the network was segmented and where the edge cases are. That institutional knowledge makes every support interaction faster and more effective.
Being based in Palma puts us within straightforward reach of the western Mediterranean's busiest cruising grounds. When a remote resolution is not sufficient, we can be on board — not in 48 hours from a distant office, but the same day or the next morning.
Engineers who know your system
The same people who installed and commissioned your infrastructure handle ongoing support. No re-explanation, no learning curve.
Palma-based, Mediterranean-ready
Rapid physical response to Balearics, Costa Brava, Côte d'Azur and beyond — no expensive international deployments for most of the season.
Crew-first communications
Alert notifications go directly to your designated crew contact. No waiting for reports — your team knows the moment something needs attention.
Clear documentation at every stage
Every monitored device, every alert configuration and every intervention is documented. Your systems records are always current and transferable.
Authorised partnerships
Crestron
Lutron
L-Acoustics
Authorised dealer and integrator status means our service engineers have direct manufacturer access for firmware, programming support and warranty cases — without third-party delays.
Let's talk about keeping your systems running
Tell us about your vessel or residence and the systems currently installed — we'll recommend the right level of coverage and prepare a tailored proposal.