Terms and Conditions

1. About these terms

1.1. These terms govern the proposals, quotations, change orders and work of Avit Systems 2025 SL, trading as Halo · Beyond AV/IT & Lighting ("Halo"). Registered office: Carrer de la Pedrera, 12, 07014 Palma de Mallorca, Spain. Tax ID (NIF): B75756619.

1.2. They apply to any person or company that receives a proposal from Halo or engages its services (the "Client"), in homes, yachts, hotels and corporate spaces.

1.3. Where a specific proposal says something different, the proposal prevails.

1.4. By accepting a proposal, whether by signature, through its web link or through the client portal, the Client accepts these terms.

2. Proposals: validity and acceptance

2.1. Each proposal states how long it is valid. If it does not, it is valid for 14 days from its date of issue.

2.2. After that period, Halo may review prices and availability, as they depend on manufacturers' and distributors' price lists.

2.3. A proposal may include optional items. Only the items the Client selects on acceptance form part of the order.

2.4. A proposal may be accepted by signature, through its web link or through the client portal. Halo keeps a record of each acceptance, including who accepted it and when.

2.5. Where a proposal is based on incomplete information, it is marked as indicative. Its amount is confirmed after the technical survey.

3. Confidentiality and non-disclosure

3.1. Proposals, quotations, change orders, drawings, schematics, equipment lists, configurations and any other documents Halo provides, by any means (email, web link, PDF or client portal), are confidential. Halo provides them solely so that the Client can evaluate and, where applicable, engage its services.

3.2. The Client must not disclose, forward, copy, publish or show these documents to third parties, in whole or in part. In particular, they must not be used to request, prepare or negotiate offers from other installers, integrators or suppliers. This does not restrict the uses allowed in section 4 to operate and maintain an installation that has been paid for.

3.3. People acting for the Client on the project, such as the captain, engineer, management company or architect, may see these documents only to the extent their role requires. The Client is responsible for their compliance with this obligation.

3.4. This obligation applies from the moment a document is received, whether or not the proposal is accepted. It continues for five years after the relationship ends.

3.5. If the Client, or anyone acting for the Client, discloses the documents in breach of this section, the Client will pay Halo a penalty of €5,000 for each third party that received them.

3.6. The penalty is in addition to Halo's other rights. As well as claiming it, Halo may withdraw the proposal, terminate the contract and claim any damages that exceed that amount.

3.7. Halo will claim the penalty in writing, identifying the document and the third party concerned, and may prove the breach by any valid means of evidence. The Client will pay it within 15 days of the claim.

3.8. Paying the penalty does not entitle the Client to continue using or disclosing the documents.

4. Intellectual property

4.1. The designs, drawings, schematics, calculations, programming and configurations prepared by Halo are its intellectual property, whether or not the proposal is accepted.

4.2. Once the order has been paid, the Client may use them to operate and maintain that installation. They may not be used for other installations.

4.3. Halo keeps the programming source files and provides them to the Client on request.

4.4. Any change to the programming, configuration or installation made by the Client or by third parties ends Halo's responsibility and warranty for the affected system.

4.5. Manufacturers' trademarks, images and documentation belong to their respective owners.

5. Prices, taxes and payment

5.1. Prices are in euros, unless the proposal states another currency.

5.2. Prices exclude taxes. VAT, or any tax that applies to the transaction, is added to the invoice.

5.3. Unless the proposal states otherwise, 50% is invoiced on acceptance as a deposit for ordering materials. The balance is invoiced by milestones, following the schedule set out in the proposal.

5.4. Invoices are payable within the period they state. If none is stated, within 7 days of issue.

5.5. Late payment accrues interest as provided by applicable law and allows Halo to suspend work until payment is up to date.

5.6. Equipment remains Halo's property until it has been paid in full (retention of title).

5.7. Third-party licences and subscriptions, such as those for door entry, network or cloud services, are governed by their providers' terms and renew as stated in the proposal.

6. Changes to the scope

6.1. Any change to what has been accepted is documented in a change order. The change order lists the items added, removed or modified, and the new project total.

6.2. Halo only carries out a change once the Client has accepted the change order, in writing or through the client portal.

6.3. An instruction given verbally or by message does not change the order until it is documented in a change order.

6.4. If a change affects the timeline, the change order says so.

7. Timelines, works and warranties

7.1. Timelines are estimates. They depend on manufacturers' supply, access to the site and the progress of other trades.

7.2. The Client provides the access, power supply and working conditions required, as well as any technical information Halo requests, such as network or existing equipment details.

7.3. Equipment carries its manufacturer's warranty. Halo handles warranty claims with the manufacturer for the equipment it has supplied.

7.4. Halo's installation and programming work carries a six-month warranty from handover.

7.5. The warranty does not cover damage caused by misuse, tampering or changes by the Client or by third parties (section 4.4), power cuts, surges, humidity or other causes beyond Halo's control.

7.6. Where the Client is a consumer, the statutory guarantees apply in all cases.

8. Liability

8.1. Halo is liable for damage it causes by breaching these terms or the accepted proposal.

8.2. Except in cases of wilful misconduct or gross negligence, Halo's liability is limited to the value of the order concerned and excludes indirect damage and loss of profit.

8.3. Halo is not liable for failures of third-party services outside its control, such as the power supply, internet connection or manufacturers' cloud services.

8.4. Nothing in this section limits the statutory rights of a Client who is a consumer.

9. Client portal and authorised persons

9.1. Halo may give the Client, and the people the Client authorises, access to a private online area to follow their project and its documentation.

9.2. Each access is personal and may not be transferred. The Client tells Halo when an authorised person, such as the captain, engineer, management company or architect, should be added or removed.

9.3. Each authorised person only sees what corresponds to their role. Management companies and professionals who work with several suppliers receive only the access their role requires. The Client may request wider access in writing.

9.4. Accepting or rejecting a proposal or a change order through the portal has the same effect as doing so in writing.

9.5. Halo does not publish passwords, access codes or other sensitive information in the portal.

9.6. Everything viewed or downloaded from the portal is subject to section 3.

10. Data protection

10.1. Halo is the controller of the personal data of the Client and of its authorised persons, under the General Data Protection Regulation (GDPR). It processes this data to prepare proposals, carry out the order, invoice and provide after-sales service.

10.2. To do so, Halo uses technology service providers acting as processors, for services such as hosting, business management software, communications, invoicing and payments. Some of them may process data outside the European Economic Area, in countries covered by an adequacy decision of the European Commission or under the safeguards required by the GDPR, such as standard contractual clauses. The Client may ask for more information at admin@avithalo.com.

10.3. Data is kept for as long as the relationship lasts and, after that, for the periods required by law.

10.4. The Client may exercise the rights of access, rectification, erasure, objection, restriction and portability by writing to admin@avithalo.com, and may lodge a complaint with the Spanish Data Protection Agency (AEPD).

11. Governing law and jurisdiction

11.1. These terms are governed by Spanish law.

11.2. Any dispute will be submitted to the courts of Palma de Mallorca. Where the Client is a consumer, the courts of the Client's place of residence will have jurisdiction.

11.3. If any clause is found to be invalid, the rest remains in force.

11.4. The original version of these terms is in English. If there is any discrepancy with a translation, the English version prevails.